Key differentiator is lenders who adjust quickly to these uncertain times to improve debt recovery while ensuring sustainable operation. Agile ethical debt collection practice is critical now more than ever.

The Asian market for distressed loans is young and fragmented but has huge potential to grow given the huge amount of existing and expected NPLs. The process of balance sheet optimization to conserve capital banks is a solution for banks to maintain healthy working capital ratios.

Indonesia's economy could grow by 2.5% in 2020. However, this growth is dependent on the nature of the pandemic for the second half of the year. With exports and daily economic activities stalled, the road to recovery from this pandemic will be a challenging one.

Vietnam has done a great job in handling the COVID-19 pandemic, but the economy has not been spared from the global recession. Consequently, loan delinquencies are surging. What is the way forward for lenders then?

This whitepaper examines the challenges that define debt recovery during economic crisis, solutions lenders can adopt to evolve their collection process. From new technologies and approaches to better segmentation and contact strategies, we address the unique issues collection teams are facing.

With a reduction in asset book and deterioration in asset quality across portfolios, banks' success in debt recovery will largely depend on the use of correct strategies concentrated towards delinquency reduction and portfolio protection.

Borrowers are crushed by impossible interest rates (up to 2% a day) and administration fees that lead to ballooning debts by unscrupulous lenders. Desperate borrowers then refinance their loans with other P2P lending companies, again and again. They're now trapped in a vicious cycle.

Indonesian fintechs must also consider about the other end of the lending process: how to recoup their disbursements from consumers in the most ethical, cost-effective and professional way. This question is as much about sustainability as it is about business.