We can pinpoint behaviours and determine the best time, channel, and frequency to contact using predictive analytics and refined segmentation. Call agents get real-time recommendations through dynamic conversation scripts. Our customer-centric and tech-driven approach allows for a highly personalised engagement with the consumers.

Our collection strategies are constantly iterated and tailored to optimise recovery efficiency and to deliver positive experience for the consumers.

A core of operational processes in Flow, automation ensures quality control and accuracy in decision-making. With no field collection, digital collection processes powered by machine learning are geared towards handling larger volumes with lesser manpower for greater scalability.

Communication channels work simultaneously at higher frequency to successfully approach more consumers. This increases the productivity of call agents, in turn improving recovery rate at optimal cost.

High-quality negotiation techniques such as voice-to-text quality check, emotion detection and skill-based call routing are prescribed. Intimidation means are prohibited with zero tolerance to aggression and abuse.

Flow can help your business satisfy debt collection compliance regulations and improve service quality, hence mitigating reputational risks for clients.