Lenders and collectors should appear more empathetic when they focus on improving their customers’ experiences. This means the collectors should lean more on technology that enhances ethical debt collection.
Learn where is future growth expected to be most dynamic. Also, how will political context and shifting cultural values shape future growth? Find out more in this report.
Understand how the BNPL market works and the revolution it has brought to the Indian market, and the measures lenders and borrowers should take.
Understand the challenges that define debt recovery during an economic crisis and the different solutions lenders can adopt to evolve their in-house collection process.
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