Outsourcing

With a seamless AI-powered approach, our solutions are tailored to each partner and consumer for optimal results.

Outsourcing

Flow Outsourcing is powered by our in-house credit management software, Flow Platform, that is optimised for all stages of the delinquency cycle for collection efficiency. Our automated systems together with customer-centric operational processes deliver improved returns for partners and empower customers to have better control of their finances.

All our approaches are grounded in a progressive ethical framework. There is zero tolerance to aggression and abuse. At Flow, we mediate between our clients and consumers with frictionless solutions, while staying up-to-date with debt collection compliance requirements across risk management, security, and data privacy.

Benefits

Clients Quotation

  • Good collections service with minor complaint from customers with prompt response for urgent cases.

    FE Credit, Collections Project ManagerLocation: Vietnam

  • Flow has contributed to reducing collection costs, especially in terms of headcounts needs and
    helping reduce delinquent portfolios.

    Caturnusa Sejahtera Finance, Head of FinanceLocation: Indonesia

  • Continuous reinvention is the key to resounding success. Aptly adapted and displayed by Team Flow. Looking forward to scaling of newer heights in the partnership.

    ICICI Bank, Unit Head Alternate Channel EngagementLocation: India