credit management

Credit management outlook in Vietnam in the First Half of 2023

8th Jun 2023, Industry Insights

The Credit management outlook Vietnam’s economy is currently in a gloomy gray color. Specifically, this situation is reflected in the balance sheets of domestic banks with many of them… Read More »

Quality monitoring in debt collections

30th Aug 2022, Industry Insights

Contact centres are the first face of the company and the brand advocates for the company. But it is also necessary to understand that the contact centres and people… Read More »

Engage your customers with greater empathy

8th Aug 2022, Industry Insights

Human beings thrive on emotions and similarly when we look at our customers, we should never forget that they are the most important stakeholders of the company and the… Read More »

Effective Collection Call Scripts for Better Recovery

28th Jun 2022, Industry Insights

Contact centres are the first source of communication for customers and when customers call them, they expect an accurate, speedy and appropriate resolution for their concerns. When there are… Read More »

Credit Market Trends in Emerging Asian Markets

20th Apr 2022, Industry Insights

Asian credit market looks forward with confidence post the pandemic, however, due to the Ukraine and Russian wars, there is a huge deal of volatility in the market which… Read More »

Credit Market in Indonesia Rebounds Gradually for Q1 2022

23rd Mar 2022, Industry Insights

Looking back last year, the pandemic has impacted the economy of Indonesia heavily wherein the country saw a GDP decline by 2.1% in Q1FY21. Till mid-march, there were travel… Read More »

Deleveraging of Debts: How can this improve the Credit Ecosystem

25th Feb 2022, Industry Insights

Bad loan problem is one of the biggest challenges for a nation.  A debt pile impacts the valuations of companies and their overall financial health. This in turn is… Read More »

The Digital Transformation of the Credit Industry Today

10th Feb 2022, Industry Insights

The past five years have witnessed the rise of FinTech companies and solutions which has led to a completely new and transformed financial services landscape. Some of the parameters… Read More »

Emerging Credit Market Trends in Asia

27th Jan 2022, Industry Insights

Asia is home to one of the largest consumer markets and still growing. A $10 trillion consumption growth opportunity is on offer as the market changes dynamically with new… Read More »

2021 in-review: Top 5 articles of the year

28th Dec 2021, Company News

2022 will mark the third year that we will be living in a Covid-19 pandemic era. As governments and businesses in Asia gradually move from coping with a pandemic… Read More »

Report: Looking Back at Our Borrowers’ Journey through COVID-19 in 2021

22nd Dec 2021, Industry Insights

The second year of COVID-19 pandemic has taken a significant toll on Asian economies as businesses and individuals struggle to stay afloat financially. Indonesia was one of the economies… Read More »

What is next for NPA market in India?

25th Nov 2021, Industry Insights

The Indian banking system had been witnessing a stark spike in Non-performing loans (NPLs) since 2018 when the corporate and wholesale banking book of banks witnessed a severe stress.… Read More »

Going Digital-First Collections for a Holistic Borrowers’ Experience

15th Nov 2021, Industry Insights

Household debt has been building up in Asia for some time. According to an Asian Development Bank analysis, household debt in some Asian economies more than doubled from 2008… Read More »

Consumer Repayments Trends in Times of Recession

2nd Nov 2021, Industry Insights

The Covid-19 pandemic continues to affect the lives and livelihoods globally. It has led countries and economies into recession of unknown kinds whose depth is still difficult to be… Read More »