30th Aug 2022, Industry Insights
Contact centres are the first face of the company and the brand advocates for the company. But it is also necessary to understand that the contact centres and people… Read More »
21st Jul 2022, Technology
Machine learning is the application of artificial intelligence to provide systems the ability to learn automatically and improve their understanding without being programmed explicitly. In the context of keeping… Read More »
23rd May 2022, Technology
To begin with, Debt collection is the forefront of every lending business as it directly supports the revenues of a company. With the growing consumer market and the affinity… Read More »
27th Apr 2022, Company News
Traditionally, the amount recovered from debt collections is the ultimate measurement of performance metric. While this is still a key goal, lenders and collectors are now placing an increased… Read More »
10th Feb 2022, Industry Insights
The past five years have witnessed the rise of FinTech companies and solutions which has led to a completely new and transformed financial services landscape. Some of the parameters… Read More »
15th Nov 2021, Industry Insights
Household debt has been building up in Asia for some time. According to an Asian Development Bank analysis, household debt in some Asian economies more than doubled from 2008… Read More »
22nd Sep 2021, Technology
Different technology enables lenders to track and learn each borrower’s unique preferences, and then use those insights to form a well-rounded contact strategy that creates an experience with a… Read More »
14th Sep 2021, Technology
Ethical debt collection and technology have always been our bedrock in running Flow. We believe that the collection process needs to be leveraged by personalised communication, and innovation to… Read More »
24th May 2021, Industry Insights
A 2006 research paper examining the impact of self-service technology (SST) on restaurant operations made some interesting conclusions. First, the paper found that customers embraced SSTs primarily because of… Read More »
8th Oct 2020, Technology
There's no doubt that predictive analysis and modeling are the future of efficient and effective debt collection industry. The solutions to the challenges the industry presently face can be… Read More »
21st May 2020, Technology
Technology is reshaping everything under the sun, collection is no different. Social distancing has already increased the industry's dependence on digital technology, and this will not change in the… Read More »
29th Apr 2019, Technology
Financial institutions are increasingly moving away from aggressive collection tactics to recover debts. Traditional practices deployed to monitor potential defaulters and collect overdue amounts often lead to a failure… Read More »
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